The Reflectorium

Terms and Conditions

Company Information

The Reflectorium is operated by:

  • Registered address: [Your Address]
  • Company registration number: [Your Registration Number]
  • VAT number: [Your VAT Number]

Products and Pricing

Our coaching card decks are designed to facilitate personal growth and reflection.

  • All prices are in EUR and include VAT where applicable.
  • Product availability is subject to stock levels.
  • We ensure the highest quality of our products.

Payment Terms

We accept payments through Stripe, ensuring secure transactions.

  • We accept major credit cards and other payment methods through Stripe.
  • All payments are processed securely through Stripe's encrypted system.
  • Payments are processed immediately upon order confirmation.

Delivery Conditions

We deliver our products worldwide through reliable shipping partners.

  • Delivery typically takes 3-5 business days within the EU.
  • Shipping costs are calculated based on destination and weight.
  • All orders include tracking information.

Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

  • The withdrawal period expires 14 days after the day on which you acquire the goods.
  • To exercise your right of withdrawal, you must inform us of your decision by a clear statement.
  • We will reimburse all payments received from you, including delivery costs, without undue delay.

Warranty Conditions

We provide a 24-month warranty on our products.

  • The warranty period begins on the date of delivery.
  • The warranty covers manufacturing defects and material faults.
  • To make a warranty claim, please contact our customer service.

Dispute Resolution

We aim to resolve any disputes amicably and efficiently.

  • We encourage mediation before legal proceedings.
  • Any disputes shall be subject to the jurisdiction of Czech courts.
  • Online dispute resolution is available through the European Commission's platform.

Contact Information

For any questions or concerns, please contact us:

  • Email: os@ondrejsvec.com
  • Business hours: Monday-Friday, 9:00-17:00 CET

GDPR Compliance

We are committed to protecting your personal data in accordance with GDPR.

  • You have the right to access, correct, and delete your personal data.
  • We only collect data necessary for order processing and service improvement.
  • We use cookies to improve your browsing experience.